OsaisenJapan Terms of Service for Users

These Terms of Service (hereinafter referred to as the “Terms”) apply to all users (hereinafter referred to as “Users”) who use the cashless donation platform “OsaisenJapan” (hereinafter referred to as the “Service”) provided by RelyonTrip Inc. (hereinafter referred to as “Company”) for shrines, temples, festivals, events, stores, tourist spots, and similiar locations. (hereinafter referred to as “Providers”). To use the Service, you must read all the Terms and agree to all the provisions.

Article 1 (General Provisions)

  1. These Terms define the conditions for providing the Service and the rights and obligations between the Company and Users regarding the use of the Service.
  2. Users cannot use the Service if they disagree with these Terms.

Article 2 (Service Description)

  1. The Service provides a platform that allows domestic and international users to make donations (hereinafter referred to as “Osaisen”) to Providers using credit cards and other cashless payment methods.
  2. Osaisen paid by Users through the Service will be temporarily received by the Company, which has been authorized by Providers to receive payments, and will be paid to Providers.
  3. The Company may issue electronic donation receipts on behalf of Providers upon User request. However, whether donations qualify for tax deductions depends on the Provider’s status.

Article 3 (Registration)

  1. Users shall register for the Service following the Company’s prescribed method after agreeing to these Terms.
  2. The Company may refuse or cancel registration if information provided by Users during registration (hereinafter referred to as “Registration Information”) contains falsehoods, errors, or deficiencies.
  3. When minors, adult wards, persons under curatorship, or persons under assistance use the Service, they shall declare such status during registration and obtain consent from their legal representatives before registering for the Service.
  4. Users shall promptly notify the Company of any changes to their registration information through the method specified by the Company.

Article 4 (Account Management)

  1. Users shall properly manage their account information, including but not limited to their ID and password,) at their own responsibility and shall not disclose, lend, transfer, or engage in any other similar act. to third parties.
  2. The Company shall not be liable for any damages caused by insufficient account management, usage errors, or third-party use.
  3. Users shall immediately notify the Company if there is a possibility that their account information has been leaked or misused.

Article 5 (Prohibited Acts)

Users shall not engage in the following acts when using the Service: ① Acts that violate laws, regulations, or public order and morals ② Acts that infringe upon the rights or interests of the Company, other Users, Providers, or third parties ③ Unauthorized access, spam, provision of false information, impersonation, or other fraudulent acts ④ Using the Service for illicit purposes such as money laundering donations ⑤ Defamation, harassment, discriminatory expressions, or similar conduct. against other Users, Providers, or third parties ⑥ Acts that interfere with the operation or provision of the Service or its network or systems ⑦ Other acts deemed inappropriate by the Company

Article 6 (Establishment of Donation Contract)

  1. Users may donate any amount based on their free will.
  2. When Users make donations to Providers through the Service, they shall do so through the method specified by the Company, such as by entering the required information on the Service screen or a screen linked from the Service.
  3. The donation contract between Users and Providers is established when Users complete payment of Osaisen to the Company, which has been authorized by Providers to receive payments.
  4. Users cannot withdraw applications or request refunds after completing payment as described in the preceding paragraph. However, in cases where refunds are deemed necessary due to system failures or other unavoidable reasons, the Company may take appropriate action after consulting with Users and Providers.

Article 7 (Payment Method)

Users shall pay Osaisen they wish to donate through the Service using credit cards or other cashless payment methods specified by the Company.

Article 8 (Contract Period and Termination)

  1. The Service usage contract is established on the day Users complete registration for the Service and continues until the contract is terminated or cancelled.
  2. Users may delete their accounts and terminate the Service usage contract at any time through the prescribed procedure.
  3. The Company may terminate the usage contract or delete accounts without prior notice to Users in the following cases: ① When Users violate these Terms ② When falsehoods are discovered in Registration Information ③ When the Company determines that continued use is inappropriate for other reasons

Article 9 (Service Interruption, Suspension, Change, or Termination)

  1. The Company may temporarily interrupt or suspend the Service in the following cases: ① When performing system maintenance, inspection, or updates ② When providing the Service becomes difficult due to fire, power outage, natural disaster, or other force majeure ③ When the Company determines that temporary interruption or suspension of the Service is necessary for operational or technical reasons
  2. The Company may change or terminate all or part of the Service. In such cases, the Company will notify users through the Service or by email within a reasonable period before the effective date.
  3. The Company shall not be liable for any damages incurred by Users due to reasons specified in this Article, except in cases of willful misconduct or gross negligence by the Company.

Article 10 (Disclaimers)

  1. The Company does not guarantee that the content of the Service is suitable for specific purposes, useful, or accurate.
  2. The Company is not responsible if donations are not completed due to issues with Users’ communication environment or payment systems. However, the Company will sincerely investigate and take necessary measures when problems arise.
  3. The Company is not involved with and assumes no responsibility for Providers’ use and management of Osaisen or the purposes for which funds obtained through the Service are used.
  4. The Company assumes no responsibility for disputes or troubles between Users and Providers or third parties.
  5. The Company shall not be liable for any indirect damages, special damages, consequential damages, lost profits, or any other similar damages incurred by Users.

Article 11 (Handling of Personal Information)

  1. The Company will handle personal information of Users obtained through the use of the Service following the “Privacy Policy” separately established by the Company.
  2. The Company may use User donation history and other data, processed statistically so that individuals cannot be identified, to improve the quality of the Service and develop new services.

Article 12 (Intellectual Property Rights)

  1. Copyright, trademark rights, patent rights, know-how, and other intellectual property rights related to the Service belong to the Company or those who have licensed them to the Company.
  2. Users shall not engage in activities such as but not limited to reproducing, modifying, distributing, publicly transmitting, transferring, lending, adapting, translating, or reposting information or content related to the Service without prior written consent from the Company.
  3. Copyright of content, including but not limited to text and images, posted or uploaded to the Service by Users is retained by the respective Users. However, the Company may use such content for purposes such as reproduction, adaptation, and publication free of charge within the scope of Service operation and promotion.

Article 13 (Damages)

  1. If Users violate these Terms and cause damage to the Company, they shall be responsible for compensating the Company for all damages (including but not limited to attorney fees).
  2. If Users cause troubles or disputes with third parties in connection with the use of the Service, and the Company suffers damages directly or indirectly, the Users shall compensate the Company for such damages.

Article 14 (Amendments to the Terms)

  1. The Company may change these Terms from time to time.
  2. When changing these Terms, the Company will notify Users of the changes and their effective date through the Service or by email at least 14 days before the effective date. However, for changes required by law or minor changes that do not significantly affect Users’ rights and obligations, notification may be made within a shorter period.
  3. If Users do not agree to the changed Terms, they may stop using the Service and terminate the contract through the prescribed procedure. If Users continue to use the Service after the effective date of the changed Terms, they shall be deemed to have agreed to the changed Terms.

Article 15 (Governing Law and Jurisdiction)

  1. Japanese law shall apply to the formation, effect, performance, and interpretation of these Terms.
  2. In the event of a dispute related to the Service, the Osaka District Court shall be the court of exclusive jurisdiction for the first instance.

Article 16 (Severability)

Even if any provision of these Terms is deemed invalid or unenforceable by law, the other provisions shall continue to be effective.

Article 17 (Notification and Communication)

Notifications from the Company to Users regarding these Terms or the Service shall be made through posting on the Service, email, or other methods deemed appropriate by the Company. When Users notify or communicate with the Company, they shall do so through the contact form or email address specified by the Company.

Operator Information:
Company Name: RelyonTrip Inc.
Representative: Akihito Nishimura
Address: 2-26-10 Tsukamoto, Yodogawa-ku, Osaka
Contact: sassy_support@relyontrip.com

Established: February 1, 2025