OsaisenJapan Terms of Service for Users

Article 1 (Purpose & Scope)

  1. These Terms of Use set forth the conditions for using the cashless donation platform “Osaisen Japan” (the “Service”) operated by Osaisen Japan LLC (the “Company”).
  2. Individuals who donate through the Service (the “User”) shall use the Service in accordance with these Terms.

Article 2 (Definitions)

TermDefinition
Donation SpotA shrine, temple, municipality, shopping district or other entity/individual that contracts with the Company to receive donations via the Service
Payment Service Provider (PSP)A third-party processor that handles credit-card payments and remits funds directly to Donation Spots (its name appears on the checkout screen or receipt)
SaaS FeeA system usage/maintenance fee separately invoiced by the Company to Donation Spots under a B2B agreement; it is settled independently of donations

Article 3 (Service Description)

  1. Users may donate to Donation Spots displayed on the Service using credit cards or other methods designated by the Company.
  2. Donation funds are paid directly into the Donation Spot’s account by the PSP; the Company does not receive, hold or transfer the funds.
  3. Upon completion of payment, an electronic receipt issued in the Company’s name will be automatically emailed to the User. The PSP or Donation Spot name may appear on the card statement.

Article 4 (Nature of Donations, Refund Policy & Tax)

  1. Payments made through the Service are donations; no goods or services are provided in return.
  2. Donations are non-refundable. However, refunds will be processed through the PSP in cases of (i) double payment, (ii) system error, (iii) chargebacks initiated by a card issuer, or (iv) any statutory obligation such as unjust enrichment.
  3. Tax deductibility depends on the legal status of each Donation Spot. Users should verify eligibility directly with the Donation Spot.

Article 5 (Identity Verification & AML/CFT)

  1. Depending on donation amount and applicable laws, the Company or the PSP may require Users to complete identity verification (eKYC).
  2. If a donation may violate the Act on Prevention of Transfer of Criminal Proceeds or other laws, the Company or the PSP may reject, suspend or report the transaction to competent authorities.

Article 6 (Account Management)

Users shall manage their account information at their own responsibility and shall not allow any third party to use it. Users must immediately notify the Company of any suspected leak or misuse.

Article 7 (Prohibited Acts)

Users shall not:

  1. Violate laws or public order and morals;
  2. Fraudulently use another person’s payment method, engage in money laundering, terrorist financing or any unlawful activity;
  3. Interfere with the operation of the Service or the Company’s systems;
  4. Infringe the rights of the Company, Donation Spots or any third party.

Article 8 (Suspension & Termination)

  1. The Company may, without prior notice, suspend or delete a User’s account if any prohibited act, AML/CFT concern, or other inappropriate conduct is detected.
  2. Users may terminate their account at any time via the prescribed procedure.

Article 9 (Disclaimer & Limitation of Liability)

  1. The Company makes no warranties regarding the activities of Donation Spots or the ultimate use of donations.
  2. Except in cases of willful misconduct or gross negligence, the Company shall not be liable for damages arising from system failures, communication line failures or similar events after taking commercially reasonable measures.
  3. As the Company does not hold donation funds, it is not a “fund transfer service provider” under the Japanese Payment Services Act.

Article 10 (Indemnification)

If a User violates these Terms and causes damage to the Company or any third party, the User shall indemnify and hold the Company harmless from such damage, including reasonable attorneys’ fees.

Article 11 (Amendment of Terms)

  1. The Company may amend these Terms in accordance with Article 548-4 of the Japanese Civil Code when such amendments (i) conform to the general interests of Users or (ii) are reasonable.
  2. Amendments will be announced on the Service and sent to the registered email address at least 14 days prior to the effective date. Use of the Service after the effective date constitutes consent to the amended Terms.

Article 12 (Personal Information)

The Company handles Users’ personal information in accordance with its Privacy Policy (https://osaisen-japan.com/privacy).

Article 13 (Governing Law, Jurisdiction & Language)

  1. These Terms shall be governed by the laws of Japan.
  2. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any disputes arising out of or in connection with the Service, except where consumer protection laws mandatorily provide otherwise.
  3. The Japanese version of these Terms shall prevail; the English version is provided for reference only.

Operator Information:
Company Name: RelyonTrip Inc.
Representative: Akihito Nishimura
Address: 2-26-10 Tsukamoto, Yodogawa-ku, Osaka
Contact: sassy_support@relyontrip.com

Established: February 1, 2025