1. Introduction

At Osaisen Japan, operated by RelyonTrip, we aim to ensure the satisfaction of our donors. This Refund and Returns Policy outlines the terms under which refunds may be issued.

2. Refund Conditions

• Refunds will only be considered for donations made in error.
• Refund requests must be submitted within 30 days of the donation date.

3. How to Request a Refund

• Contact us at osaisen@relyontrip.com with your donation details and reason for the refund request.
• We will review your request and notify you of the outcome.

4. Processing Refunds

• Approved refunds will be processed within 7 business days.
• Refunds will be credited to the original payment method.

5. Non-Refundable Donations

• Donations made knowingly and voluntarily are non-refundable.
• Refunds will not be issued for change of mind.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at
osaisen@relyontrip.com